Where are you in the process? Why now? What isn't working for you? How do you currently feel in the space? Reply at end that we want to solve their problem, we're excited about their project and learning more.
How fixed is the deadline? Why so fast?
If the budget is too low, express that it could be a problem. Ask what they are planning to do if the investment needs to be higher.
Ask if there’s a smaller piece of scope that would make sense to start on if budget is too low.
Provide ballpark high estimate.
"People generally object to cost for a number of reasons: unfamiliar with how much interior design costs, are okay with doing it themselves and it’s not a big pain point for them, the level of service they want doesn’t match their budget. Would you say any of these apply to you?"
To tell you a little bit about us:
Our goal is to take away all the stress that can occur during the project and also minimize the countless decisions that need to be made throughout. We strive to make the process easy, transparents, and fun for you. You don't have to worry about specifics on budget, schedule, or functionality because all of these considerations are taken into account by us during the collaborative design process.
We provide both hourly and flat fee proposals depending on your preference.
Finally, we share our trade discount which means your savings will typically cover some or most of the project management costs.
Do you have any questions you'd like to ask me about our firm or the process?
Next steps would be to move forward with an on-site consultation to meet each other in person and kick off the process.
The consultation fee is $400 for 60 minutes and I charge for this time because I'll freely share ideas and resources for your project - no holding back. We'll review the scope of work and discuss options, trade-offs, and design ideas. We'll also go over in more detail the process of working with us and the contract.
Would you like to go ahead and schedule an on-site consultation on the phone?
Is there anything you have in mind already about what you would want to accomplish in the consultation?